Refund and Cancellation Policy

Last updated: 9 November 2026
Applies to: Legible subscriptions

Trying Legible

The Free plan is not a trial that ends. It costs nothing, it takes no card, and it does not expire or turn into a paid plan on its own. Paid plans have no free trial: your card is charged when you subscribe, then on the same date each period after that.

Two routes lead to a paid plan: choosing a plan from our website, or using the upgrade button inside the app. The billing provider shows you what it is about to charge before you confirm. If that is not what you expected, stop before you confirm and email hello@sensate.design.

Cancelling

You can cancel yourself, at any time, from Account → Plan & billing in the app: one confirmation and an optional reason. No retention call, no notice period, and no reason required.

If our billing provider cannot be reached at that moment, your request is still recorded and a person completes it the same working day — the screen tells you which of the two happened, and gives you a reference either way.

You can also cancel by emailing hello@sensate.design, which we action the same working day.

When you cancel:

• You keep full access until the end of the period you have already paid for.
• You are not charged again.
• Scheduled monitoring stops at the end of that period.
• Your audit history stays available to export for 30 days after the subscription ends. After that we delete it (see the Privacy Policy).

Cancelling is not the same as deleting your account. You can delete your account and its data yourself, from Account → Profile & appearance → Close your account in the app. Before you confirm, that screen lists both what is deleted and what is not — some records, such as your sign-in with our accounts provider and the invoices we are required to keep, are named there with the reason and the way to deal with each one.

If you are on a paid plan, cancel first. We do not delete an account while a card is still being charged against it.

Refunds

We do not refund subscription periods that have already begun, including partial months and unused time after a mid-period cancellation.

This is stated plainly so nobody is surprised by it: once a period starts, that period is paid for.

When we do give refunds

We will refund you, without argument, in these cases:

1. We charged you after you cancelled. Full refund of the incorrect charge.
2. You were charged twice for the same period. Full refund of the duplicate.
3. The service was materially unavailable for a sustained part of your billing period because of a fault on our side. We refund a pro-rated share of that period.

Email hello@sensate.design with the charge date. We aim to respond within one business day and to process approved refunds within 10 business days. Refunds go back to the original payment method — we cannot send them anywhere else.

We also keep the discretion to refund outside these cases where it is simply the fair outcome. Ask.

Chargebacks

If something looks wrong on your statement, email us before raising a chargeback with your bank. A chargeback freezes the account while the bank investigates, which usually takes longer than us just refunding you.

Price changes

If we change the price of your plan, we will tell you at least 30 days before it takes effect. The new price applies from your next billing period, and you can cancel before then if you would rather not continue.

Annual plans

If annual billing is offered on your plan, the same rule applies: annual periods are not refunded once started.

Service providers

Hosted in the EU (Stockholm, Sweden) on AWS. Account sign-in is provided by Supabase. See the Privacy Policy provider list for who receives data and when.

Contact

hello@sensate.design

Sensate Origin Design Services-FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE